Orders will generally be received within 2-7 business days. We use the fastest option between Canada Post and Purolator. Large and overweight items such as downriggers and large antennas will need to be shipped by truck and will be subject to applicable freight charges.
Free ground shipping is available within Canada (excluding Yukon, Northwest Territories, Nunavut, Kingcome Inlet and Kitkatla) for most orders of $120 or more. Some items are exempt from free shipping due to weight / size like downriggers. We will notify you of any additional shipping charges prior to shipment. Remote areas are also exempt from this offer. If you live in a remote area, please contact us before ordering, so that we can advise you on the shipping cost before shipping. The recipient is responsible for all applicable duties and taxes, customs fees and brokerage fees. Please contact your local customs office for an estimate of these charges before placing your order.
We stand behind everything we sell. Returns can be made within 30 days of purchase with a receipt (or proof of purchase) and will be refunded to the original payment method. All returns must be in the original packaging and the product must be new and resalable. If a product purchased from Retrack Marine fails or does not perform as specified within the warranty period specified by the manufacturer, the product must be sent to our technicians for testing. Once the error and the date of purchase are confirmed, we will proceed with a full refund of the amount purchased or an exchange for a new product.